FAQ

We want you to be really happy with your purchase(s), but we know that sometimes things do go wrong or you may change your mind.

Returns: When it comes to returning an item, we would ask you to talk to us as soon as possible.  Goods needs to be returned to us within 7 days and they must be returned in their original state (as received by you).  We do reserve the right to refuse any non-defective return requests (a non-defective return is any item shipped due to error on your part). All Non-defective returns must also include the following information: 1) Name and address. 2) A copy of your UKToyz.com proof of purchase. 3) The reason for the return. Please contact UKToyz.com first with any return request where the appropriate information needed to return the item(s) will be given. Please try to return items in their original packaging (if available), or in an appropriate mailing box/jiffy bag.

If you receive your item damaged and would prefer a refund rather than a replacement, again please talk to us.

Refunds: Upon receipt of the returned goods, we will inspect the item and once everything is in order, you will be issued with a full refund. Shipping costs will only be refunded if the item was delivered defective.

Yes, we do. Wherever you are in the world, we can ship to you. Our shipping rates have been kept as reasonable as possible and simply cover our costs. Take a look at our rates here.

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Category: Shipping

Purchases

No contract of sale has been made between you and UKToyz.com until full payment has been made for all goods ordered.

It is your responsibility to make sure that all personal details, including credit/debit card information, are correct at time of order. UKToyz.com will not be held responsible for any mistakes or omissions.

Privacy & cookies

UKToyz.com will not pass on any of your personal details to a third party unless agreed upon by you.

This website uses session cookies. A cookie is a small, temporary text file that this web site transfers to your hard drive for record-keeping purposes. Cookies allow our web site to keep track of items in your shopping basket and remember if you are logged in as you switch between pages.

You can click on the “Help” section of your web browser to learn how to change your cookie preferences. If you disable all cookies, you will not be able to use the login or online shopping facilities provided on this website.

Your web browser will automatically delete any cookies generated by this website when you close it down.

Ordering

Ordering cannot be easier at UKToyz.com, simply click on the item you wish to purchase and select the “Add to Basket” button to add it to your Shopping Basket.

You can view your Shopping Basket at any time by clicking “Your Basket” at the top of the page. From here you can alter quantities, remove items or proceed to the Checkout.

Pricing Policy

UKToyz.com strive to make sure that all prices are correct, however sometimes errors may occur. UKToyz.com reserve the right to refuse any orders with a pricing error.

Payment Accepted

UKToyz.com accept PAYPAL. You may fund your purchase by VISA, VISA DEBIT / DELTA, MASTERCARD, MAESTRO, SOLO, AMERICAN EXPRESS or a PAYPAL balance.

Cancelling/Changing an Order

Once an order has been placed, it cannot be changed or cancelled online. In order to do this please contact our customer service department at: info@uktoyz.com

Can’t Find a Specific item?

If you are unable to find a specific item on UKToyz.com please use email us at info@uktoyz.com or use the ‘contact’ button at the top of this page, and we will attempt to source it. If we can, we will let you know and add it to the site so others can benefit from your enquiry.

Delivery Time

UKToyz.com endeavour to ship all ordered items within 24 hours. However, please allow up to 5-7 days for any item ordered which may be temporarily out of stock. International shipments may take alittle longer to arrive. Please be patient.

Lost or Damaged Shipments

Any item purchased from UKToyz.com that arrives damaged in transit caused by the postal / courier service, can be returned for a replacement (see Defective Returns). Please contact info@uktoyz.com for further assistance.

If an item has not arrived after 14 days of shipment, please contact us for further assistance.

Returns

UKToyz.com will only accept items which are in their original condition as at time of purchase, for exchange within 7 days of receipt.

UKToyz.com reserve the right to refuse any non-defective return requests. A non-defective return is any item shipped due to error on your part.

All Non-defective returns must also include the following information: 1) Name and address. 2) A copy of your UKToyz.com proof of purchase. 3) The reason for the return.

Please contact UKToyz.com first with any return request where the appropriate information needed to return the item(s) will be given. Please try to return items in their original packaging (if available), or in an appropriate mailing box/jiffy bag.

If you are unsure about our returns policy, please email info@uktoyz.com

Category: T&Cs

UKToyz.com ship using Royal Mail and Courier services depending on the item ordered. Relevant package tracking information will be provided once your item has been despatched.

UK Shipping Rates

Herocross items £4.99
Hot Toys items £9.99
Vinyl Idolz items £2.99

International Shipping Rates

Herocross items £9.99
Hot Toys items £19.99
Vinyl Idolz items £4.99

Collection

You may also arrange to collect your item from us at any UK event that we attend, by prior arrangement. This method is available to customers who have paid in full, or customers who have made a deposit and will pay the balance at the event.

Category: Shipping

UK Toyz is a company specialising in quality collectables from such brands as Hot Toys, Vinyl Sugar and Herocross. Our parent company is the long established Statesidestills, the 10 x 8″ photo store. We’ve been around for quite some time and you can often find us at UK events such as Collectormania, London Film & Comic Con and Memorabilia. With over 10 years of experience in the trade, we’ve built up a solid reputation as the UK’s one stop shop for 10 x 8″ photos and now that we have branched out into collectables, you can be sure of the same professional, helpful, trustworthy, reliable service.

Category: About

Many of our products are either not yet available or are limited edition and therefore rare. Because of this, we do operate a Pre-Order Deposit system so that you can secure your item once a release date is announced. Our Pre-Order Deposit prices are really low and affordable (from just £10 per item) and you can rest in the knowledge that you have some time available to get the funds together. Once the figure becomes available, we’ll notify you and the remaining balance will become due. Upon receipt of your payment balance, we’ll ship your item asap.

Please note, this deposit is FULLY REFUNDABLE should you cancel your preorder.